How to Renew Your PR Card through the Representative Permanent Residence (PR) Portal

NOTE 1: You must renew your PR card before leaving Canada because you’ll need the PR card or Permanent Residence Travel Document (PRTD) to return to Canada by plane, train, bus or boat.

NOTE 2: The following process is able to be used online PR Card renewal application. It is also applicable for the paper based application.

NOTE 3: You can only apply for one PR card and one PR travel document at a time.

Step 1: Log in to Portal through Following Link:

• https://prson-srpel.apps.cic.gc.ca/en/rep/login

Step 2: Select “Start New Application” under “Apply for, renew or replace my Permanent Resident card or Permanent Resident Travel Document”

 

Step 3: Fill in the Client’s Basic Information (Client’s Profile)

Note: Select Your Category – PR Card

Step 4: After Filling in the Client’s Information, Click “Continue” and the Following Webpage will Show Up

 

Step 5: Click “View” and the Application Page will Show up

Section 1: Client’s Information

Make sure to include all documents needed for the program you’re applying under. Use the document checklist to make sure you don’t miss required documents.

Based on your selection, you are completing the application for a PR card. Use this application if your client:

• did not receive your card within 180 days of immigrating
• are renewing your card
• are replacing a lost, stolen or damaged card,
• are changing your gender designation on your card,
• are changing the name on your PR card to reclaim your Indigenous name, or
• are a permanent resident requesting a PR card for the first time.

Section 2: Decide Whether Your PR Card Application is Urgent or Not

 

Upload proof if the Permanent Resident card request is urgent

• IMM 5444: [Online Form]Application for a Permanent Resident Card (PR card) (mandatory, online form)
  • Paper form for reference
• IMM 5644: [Download]Document Checklist (mandatory)
• IMM 5476: [Download] Use of a Representative 
• IMM 5475: [Download] Authority to Release Personal Information to a Designated Individual (if applicable)
• IRM 0002: [Download] Request for a Change of Sex or Gender Identifier (if applicable)
• IRM 0004: [Download] Confirmation of Eligibility for a Reclaimed Name Change Gratis Replacement Document Under Call to Action 17 (if applicable)
• IRM 0005: [Download] Statutory Declaration to Reclaim an Indigenous Name on Canadian Citizenship Certificates or Permanent Resident Cards (if applicable)
• IMM 5409: [Download] Statutory Declaration of Common-Law Union (if applicable)

Section 4: PR Card ID Photo Upload

Upload your photo (front)

You need to upload your personal photo taken within the last 12 months. We’ll use it to make their permanent resident card. Please upload a JPEG or PNG file. You may upload a photo from your computer or take a photo with your mobile device. If required, you can find out more about photo requirements.

Upload your photo (back)

The back of the photo must contain the name and date of birth of the subject, as well as the name and complete address of the photography studio and the date the photo was taken. The photographer may use a stamp or handwrite this information. Please upload a JPEG or PNG file.

Section 5: Supporting Documentation Upload for PR Card

 

Suggested Supporting Documents List:

• Letter of explanation
• Copy of current valid passport
• Photocopies of all previous passports/travel documents used in the last 5 years
• Proof of spouse’s residency in the five years immediately before the application
• Supplementary Travel Log
• Supporting legal documentation as proof of name change
• Humanitarian & Compassionate grounds request letter
• Police report
• Proof of full-time Canadian Employment outside Canada
• Marriage Certificate
• Divorce Certificate
• Adoption Order
• Relative’s PR Card or Citizenship Certificate
• Proof of spouse’s Canadian Employment outside Canada
• Identity Document (driver’s licence, etc.)
• Birth certificate – dependent
• Proof of Residency in Canada in the five years immediately before the application
• Spouse’s Passports or Travel Documents
• Authorization to travel (for a minor)
• Legal Change of Name
• Other

Considerations:

• Recommended document labelling: please use the following naming convention when labelling your documents: “Last Name – First Name – Document type – #”. For example: “Wong – John – Proof of Education -1”.
• Please make sure your documents are labelled properly. For example, if you upload a picture of your child, you should label the file so that it includes the name of that child.
• File names can only contain the following characters: “A-Z” “a-z” “0-9” “-” “_” “.”
• Photos: You need to upload one photo for each person on your application. You must also upload a copy of the back of each photo showing:
  • the name and date of birth of the subject, as well as the name and complete address of the photography studio;
  • the date the photo was taken;
  • the photographer may use a stamp or handwrite this information.
• Please visit the guide for permanent resident photos for more information.
• Accepted file types: Only PDF, JPG, JPEG, and PNG are accepted.
• Accepted file size: File size should be 4mb maximum and photos should be 420×540 pixels minimum.

Section 6: Application Fee Online Payment Receipt