Request to Correct the Error Information on Your PR Card/Permanent Resident Card

Request to Reissue a Permanent Resident Card (PR Card)

This application is for you if you received a Permanent Resident Card (PR Card) bearing incorrect information and this error was made by Immigration, Refugees and Citizenship Canada (IRCC).

This application includes the following items:

• Request to Reissue a Permanent Resident Card [IMM 5531] (PDF, 703.45KB)
• Photograph Specifications for Permanent Resident Cards (PDF, 614.24KB) [IMM 5445e]
• Instruction Guide [IMM 5530]

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What is the time frame for applying for a reissued PR Card? 

You must submit a request to reissue your PR card within 60 days after receiving your PR Card (if the required correction is already reflected on your Record of Landing or Confirmation of Permanent Residence).

If you need to first submit a Request to Amend the Immigration Record of Landing, Confirmation of Permanent Residence, or Valid Temporary Resident Documents (IMM 1436) (PDF (Portable Document Format), 743.26KB (Kilobyte)) before applying, you have 60 days after receiving your approved amendment request to apply for a reissued PR Card (this deadline is also found in the letter sent with your approved amendment request).

Forms and Supporting Documents

Your request to reissue your PR (Permanent Resident) card must contain the following pieces of information. If any item is missing, your application will be returned to you.

• The application form Request to Reissue a Permanent Resident Card (IMM 5531  PDF  , 703.45KB  );
• Your current PR card;
• A copy of your Record of Landing (IMM 1000) or Confirmation of Permanent Residence;
• A copy of the identity page of your passport;
• If applicable, a copy of your approved Request to Amend Immigration Record of Landing or Confirmation of Permanent Residence form (IMM 1436) and a copy of the cover letter that you received with the approved Request; and
• If applicable, a copy of the Verification of Status document from the IRCC Query
• two PR photographs

The two photographs must be:

• taken by a commercial photographer
• 50 mm x 70 mm (2 inches wide x 2 3/4 inches long) and sized so the height of the face measures between 31 mm and 36 mm (1 1/4 inches and 1 7/16 inches) from chin to crown of head (natural top of head)
• clear, sharp and in focus
• taken with a neutral facial expression (eyes open and clearly visible, mouth closed, no smiling)
• taken with uniform lighting and not show shadows, glare or flash reflections
• taken straight on, with face and shoulders centered and squared to the camera (i.e. the photographs must show the full front view of the person’s head and shoulders, showing full face centered in the middle of the photograph)
• taken in front of a plain white background with a clear difference between the person’s face and the background. Photographs must reflect/represent natural skin tones

The back of one (1) photograph must:

• bear the name and date of birth of the subject, as well as the name and complete address of the photography studio
  bear the date the photograph was taken
• the photographer may use a stamp or handwrite this information – stick-on labels are not acceptable.

Response Centre confirming the approval of your request for an amendment to a permanent resident document.

Note: You may be asked to provide additional information to prove that you
are meeting or can meet your residency obligation.

Mailing Your Application

On the envelope in which you mail your application, print:

PR (Permanent Resident) Card Processing Centre
Client Service Unit
P.O. (Postal Office) Box 9000
Sydney, NS (Nova Scotia)
B1P 6K7

On the envelope print:
“Urgent — Request to Reissue PR Card”

Print your name and address at the top left-hand side of the envelope.

If you prefer to send your application by commercial courier, please use the following address:

PR (Permanent Resident) Card Processing Centre
Client Service Unit
49 Dorchester Street
Sydney, NS (Nova Scotia)
B1P 5Z2