Public Policy: Permanent Residence Pathways for Hong Kong Residents

If you want to allow us to release information from your application to someone other than yourself who will not act as your representative you must

• submit an Authority to Release Personal Information to a Designated Individual [IMM 5475] (PDF, 593.57 KB) form

Photo specifications

You need one photo for each person on your application.

Follow the instructions in the online application to scan and upload both sides of your photo.

Technical issues

If you’re having technical issues applying, contact us using the web form

• under type of application/enquiry, choose technical difficulties from the drop-down menu
• in the text box, specify the program you’re applying under
• upload screenshots from your account that show us
  • the page where you’re having problems
  • the error message(s) you get

If you need to upload a number of images, find out how to combine them into 1 document.

Step 3: Pay your fees online

Find out how to pay your fees.

Biometrics fee

In most cases, you must pay a biometrics fee when you submit your application. Otherwise, you may experience delays. The biometrics fee covers the cost of collecting fingerprints and a digital photo.

After you pay the biometrics fee with a complete application, we’ll send you a letter confirming that you need to give your biometrics and where you can go. You must show this letter when you give your biometrics.

You must give your biometrics in person. Make sure to book an appointment if this service is offered. Find a collection point close to you.

Step 4: Submit your application

Before you submit your application, make sure you:

• answer all questions
• electronically sign your application (type your full name exactly as shown on your passport)
• include your processing fee receipt
• upload all the supporting documents

If your application is incomplete, we’ll reject it. You’ll have to fix any errors and then re-submit it.