Instruction: How to Do Biometrics Collection – Fingerprints and A Photo

If you cannot provide your biometric information (photograph and/or fingerprints) or if you need more than the 30 days, please complete a webform at https://www.cic.gc.ca/english/contacts/web-form.asp and provide a detailed explanation.

If you have injuries or medical conditions:

Some injuries and medical conditions may affect your ability to provide your ten (10) fingerprints or photograph. If you have a temporary injury or condition on your face and/or hands, you should wait until the injury heals or condition improves before you give your biometrics. If you have a permanent injury or medical condition on your face or hands, your photograph will still be taken and you will be asked to provide as many fingerprints as possible.

If you hold multiple citizenships:

You must use the same travel document throughout the application process, including when you go to a biometric collection service point to give your biometrics. You must also use the same travel document upon arrival in Canada.

Step 2 Go to an official biometric collection site

You must give your biometrics in person.

You need to make an appointment  to give your biometrics. Book your appointment as soon as you get your biometric instruction letter:

https://www.canada.ca/en/immigration-refugees-citizenship/campaigns/biometrics/where-to-give-biometrics.html

As following, take “Victoria, BC” as an example:

• The appointment booking process should take about 5-15 minutes.
• Please note that after 30 minutes of inactivity on each page, your session will expire and your information will not be saved.

To book your appointment, you need:

The application number that can be found in your biometric instruction letter

When you go to your appointment, you must bring both:

• • your biometric instruction letter
  • the passport or travel document used in your application

If you need service in a language other than English or French, please try to bring a family member or a friend with you that can help interpret for you. Not all Service Canada Centres offer an interpretation service.

For Biometrics Collection, you need a Biometric Instruction Letter (with an Application Number) to book an appointment.