Old Age Security: How to Apply

When you use the “General enquiries by email” feature, you are required to provide your email address. ESDC does not ask for or intend to use any other personal information for this activity. IP address are collected incidentally as they are a part of any Internet communication. Consequently, ESDC does not intend or try to associate you to an IP address for this activity, or to create a profile about you. When you use the “General enquiries by email” feature, please do not include any sensitive personal information in the questions/comments box, such as your social insurance number, date of birth, personal finance data, and medical or work history.

The information you provide is collected and stored in the Personal Information Bank entitled Public Communications (PSU 914) or in Executive Correspondence (PSU 902).

Incidental personal information for this activity is collected and stored in the Personal Information Bank Electronic Network Monitoring Logs (PSU 905).

Information about programs and information holdings

 

All government institutions subject to the Access to Information Act and the Privacy Act publish an inventory of their information holdings as well as relevant details about personal information under their control. The following information can assist you in making an access to information or personal information request, or in exercising your privacy rights:

• Browse the list of government institutions to learn more about their programs, activities, and information holdings, including their classes of records and personal information banks.

Some programs and activities, such as human resources and financial management, are common to most government institutions. These are known as internal services and they involve the following types of information:

• Standard classes of records: These are descriptions of all records created and used to support internal services.
• Standard personal information banks: These are descriptions of personal information contained in records, and collected and used to support internal services.

Security Incidents

ESDC is responsible for the Government of Canada website, Canada.ca, as described under Orders in Council 2005-1637 and 2014-0349. This includes using software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records information including, but not limited to:

• IP address of the device that has contacted the Canada.ca website
• name of the domain used to access the Internet
• type of browser used
• type of operating system used
• the date and time of the visit
• pages visited and documents downloaded
• IP address of the website that linked directly to Canada.ca

ESDC will not attempt to link these addresses with the identity of visitors to the Canada.ca website unless an attempt to damage the site is detected.

ESDC engages in security monitoring and investigation of the Canada.ca website under the authority of section 161 of the Financial Administration Act. Personal information may be shared with appropriate law enforcement authorities if suspected criminal activities are detected. It may also be used for network security-related statistical purposes, audit, evaluation, research, planning, and reporting.

Personal information for this activity is collected and stored in the Personal Information Bank Security Incidents and Privacy Breaches (PSU 939).

Receive a response from us

We will mail you a letter with either:

• a decision on your application
• a request for more information

Your decision letter

Your letter with a decision will include:

• the amount you will receive each month
• the date for your first payment
• any past payments that may be owed to you

Review your application status

To view your application status, you can:

• log into My Service Canada Account (MSCA)
• contact Service Canada

If you don’t have an MSCA account, you can register for one.

If you disagree with the decision

If you disagree with the decision, you may ask to have the decision reviewed. You must request this review in writing within 90 days of receiving your decision letter.