You can complete the following tasks online:
Service Canada offers an automated telephone service that provides general information about Old Age Security (OAS) and the Guaranteed Income Supplement (GIS), Allowance and Allowance for the Survivor, including how to apply. It is available 24 hours a day, 7 days a week.
When you call, you can also use self-service options to:
To get more information or make changes to your account, you may speak with an OAS representative during business hours.
To access information about your account, you will need to provide your Social Insurance Number (SIN) and other personal information.
Canada and the United States Toll-free: 1-800-277-9914
Canada and the United States TTY: 1-800-255-4786
The hours of operation are 8:30 am to 4:30 pm local time, Monday to Friday.
Outside Canada and the United States: 1-613-957-1954 (Call collect)
The hours of operation are 8:30 am to 4:30 pm Eastern time, Monday to Friday.
Our service standard is to answer your call within 10 minutes. Please see below for our average wait times for the week of May 24, 2021.
You can complete the following tasks by mail:
Within Canada, send your documents to the nearest Service Canada Office.
For outside of Canada, mail your documents to a Service Canada Office in the province where you last resided.
You can complete the following tasks at a Service Canada office:
To access information on your specific file visit My Service Canada Account
Find a Service Canada office near you
Protecting your information
You now need to show ID and answer verification questions at Service Canada Centres to access your file.
To be accepted, your ID needs to show your legal name, photo, signature and/or date of birth.
Examples of accepted ID include:
No ID is required to ask about our programs or services.
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