The portal is separate from your IRCC secure account.
Once we approve your application, we’ll
Do not create your own account. This can delay the process. Follow the instructions in the email we sent and we’ll create it for you.
Then you can
Once you upload your photo
You can check to see if we’ve accepted your photo through the portal.
Once we review and accept the photo you submit (note that this may take some time), we’ll create your PR card within two weeks. We’ll send it to the mailing address in Canada you gave us. You can check to see if we’ve accepted your photo through the portal.
If we return your photo, you can resubmit a new photo into the portal. Make sure the new photo meets all the photo requirements listed in the portal before you upload a new one.
Reasons your photo may be returned
To submit a photo
An immigration representative (also known as an immigration consultant or lawyer) can give you advice and help you with the portal for a fee. But they can’t
Reset a password
When we create an account for you, we’ll send a temporary password valid for 30 days to your email address. If this temporary password expires or is lost, we need to reset it for you. If your temporary password isn’t working, contact us using the email address on your invitation message.
If you already created a portal account, and forgot the password you set, you can reset it through the link in the portal.
Supported browsers and devices
You can access the portal using
It works on mobile devices and desktop/PC.
Our system briefly needs access to your photo library so you can select the photo you want to upload to the portal. This access won’t give us the ability to go through your photo library, or access it for any other purpose.
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